Shipping & Returns
Important COVID-19 Shipping UpdatesPlease note that due to the developing corona virus (COVID-19) situation in Australia, our courier and Australia Post delivery services across the country are experiencing delays. To enhance hygiene and adhere to government directives, with immediate effect our courier will no longer ask customers to sign handheld units. Instead, delivery drivers will sign on your behalf. They will record the consignee’s name and a ‘Delivered on Authority’ message in the signature section of the unit. You will still receive full tracking on all of your orders.
As our Spa Partners and Stores are now responsibly, temporarily closed, please note that our Click & Collect service is unavailable during this time.
All orders will be processed and shipped within 2 business days from the time your order is submitted, unless Express or Priority shipping is selected when the goods will be shipped the same day, providing the order is completed before 12 noon (AEST / UTC+10) Monday to Friday. Despatch is subject to payment card authorisation and stock availability. Please note, we do not despatch shipments or deliver on weekends or public holidays.
If you're sending a gift, you can add a complimentary gift box and a personal message during the checkout process.
Please click on the links below to view relevant shipping information:
Tracking Your Order
Shipping within Australia (all states)
Standard Shipping: $9 (free for orders over $60AUD)
Your order should arrive in 3-7 business days from the date the order was shipped.
Express Shipping: $17.00
Your order should arrive 2-3 business days from the date the order was shipped. Orders must be placed by 12pm AEST.
Priority Shipping: $25.00
Your order should arrive 1-2 business days from the date the order was shipped. Orders must be placed by 12pm EST.
Click & Collect (Australia) - FREE to Luxe & Bare Stores and Spa Partners
Orders will be ready for collection between 1 - 5 days from order placement.
Read more on How to Click & Collect >
Shipping to International Destinations
Priced at check out.
How to Click & Collect
Place your order online on www.luxeandbare.com selecting Click & Collect on the Shipping page of Checkout. Choose your preferred Luxe & Bare Store or Spa Partner for collection (you can search for nearest stores by post code, city/town or store name). Your order will be ready for collection between 1 - 5 days from order placement (collection timescales vary by store and are detailed on checkout). There is no shipping charge for Click & Collect orders.
We'll send you an email once your order has been processed in our warehouse, and we'll email you again when your order is ready for collection in store. You'll then have 7 calendar days to pick up your order. To collect your order please bring along:
- your order confirmation (text or email)
- your payment card or photo ID
- if someone else is collecting your order for you, they must bring your proof of purchase, as well as their own photo ID
If your order is not collected within 7 calendar days, we will return it to the warehouse and refund your total amount within 7 working days. We'll email you to let you know if your order is cancelled due to non-collection.
Click & Collect is not available in any Luxe & Bare concessions or travel retails stores.
We hope that you will be pleased with your order. If you are unsatisfied with your order for any reason, please notify us in writing, by email at firstname.lastname@example.org 30 days of receipt of your order. Please indicate your name, order number and concern for the return.
There are no known shipping restrictions on our current product offerings as our products are not regarded as highly flammable or dangerous.
Tracking Your Order
Tracking details of your order will be included in your despatch confirmation email. Also as a registered customer you will also be able to locate these details from within your account area once despatch has been confirmed. Alternatively, please contact us at luxeandbare.com.
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact our Customer Service team at email@example.com. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.
Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Where goods are believed to be faulty, please notify us of your intent to return the goods in writing or by email. All goods believed to be faulty will be required for Quality Review. Our Quality Review team will then carry out a full investigation and a response will be sent to you directly. Please allow an investigation time of approximately 4 weeks after receipt of your item. Our Customer Service team will contact you directly. The order reference should be included with all correspondence with our Customer Service team.
All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior. Where a return is required, we request that the goods be received at the below address within 30 days from the date of receipt.
Please note that our Spa Partners are unable to accept returns made from purchases online.
Our return address is:
Luxe & Bare, 19 Harcourt Place, North Avoca. Australia NSW 2260
If the original packaging used to post the goods has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging for postage to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
We recommend that returns are made via traceable delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.
Orders which have qualified for a gift with purchase and where the entire order is being returned, the free gift must also be returned in order for the goods to be exchanged/ refunded.
Exchanges will be processed within 2-5 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.
Where the goods have been received as a gift, items may be exchanged for alternative products or the amount can be applied to a Luxe & Bare gift card.
Where a refund is due, this will be processed onto the credit/ debit or Luxe & Bare gift card with which the purchase was made, within 2-5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the card issuing bank.
Where the original purchase was made using a Luxe & Bare card and another form of payment; any refund owed will be credited to the Luxe & Bare card in the first instance. If the total to be refunded is more than originally paid by Luxe & Bare card, any remaining refund balance will be refunded to the other method of payment used.